Permitted use
Responding to support requests, customer-requested callbacks and necessary follow-up for an existing support interaction.
Prohibited use
- Illegal activity, fraud, impersonation, deception, harassment, threats or abusive content.
- Unsolicited communications, telemarketing, cold calling, purchased contact lists, political activity or unauthorized collection activity.
- Mass calling, robocalls, voice broadcasting or unauthorized automated dialing.
- Improper caller-identification alteration or use of numbers that are not assigned or authorized.
- Attempts to bypass provider controls, gain unauthorized access or deliberately disrupt service.
Response
Access may be restricted or disabled while suspected misuse is reviewed. Relevant records may be preserved and the matter may be reported when legally required.