Scope
This policy applies to the public website, support-request form, email communications and information voluntarily provided when requesting support.
Information the form may collect
The form may collect a name, email address, callback telephone number when requested, country or region, timezone, callback window, preferred language, device type, device brand, operating system, support category, issue type, request type, issue description, existing support reference, priority, authorization selection and agreement confirmations.
How information is used
Information is used to review the support request, respond by the selected method, conduct necessary follow-up, prevent misuse, maintain an appropriate support record and address legal or compliance obligations when applicable. Submitting the form does not create marketing consent.
Sources
Information is received directly from the person requesting assistance through the form or a published contact channel.