Customer-requested callbacks
A callback occurs only when requested by the customer. The customer supplies the callback number through the support form or another approved support channel.
Limited authorization
Callback authorization applies only to the submitted support request and necessary follow-up. It is not consent to marketing, unrelated calls or future campaigns.
Identification and purpose
The representative should identify Arcamusa, Inc., state the support purpose and confirm the request where appropriate.
Wrong numbers
If the recipient did not request support, the call should end. A wrong-number recipient should not be asked to disclose sensitive information, and the record should be corrected when possible.
Caller identification
Only numbers assigned or authorized for company use may be presented. Impersonation and improper caller-identification alteration are prohibited.
Contact preferences
No-contact requests may be sent to compliance@arcamusa.net.